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Title
Text copied to clipboard!Credit Collections Specialist
Description
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We are looking for a Credit Collections Specialist to join our finance team and take responsibility for managing the collection of outstanding invoices and ensuring timely payments from clients. This role is critical in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate will have strong communication and negotiation skills, a keen eye for detail, and the ability to work independently in a fast-paced environment.
As a Credit Collections Specialist, you will be expected to monitor customer accounts, identify overdue balances, and initiate contact with clients to arrange payment plans or resolve disputes. You will work closely with the sales and customer service teams to ensure accurate billing and address any issues that may delay payment. Additionally, you will be responsible for maintaining accurate records of all collection activities and preparing regular reports for management.
This position requires a solid understanding of credit and collections processes, as well as familiarity with accounting software and customer relationship management (CRM) systems. You should be comfortable handling sensitive financial information and be able to maintain professionalism and confidentiality at all times.
Success in this role will be measured by your ability to reduce the aging of accounts receivable, improve collection rates, and maintain positive relationships with clients. If you are a detail-oriented professional with a passion for finance and a talent for problem-solving, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Monitor and manage accounts receivable portfolio
- Contact customers to collect outstanding payments
- Negotiate payment arrangements and resolve billing disputes
- Maintain accurate records of collection activities
- Collaborate with internal departments to resolve issues
- Prepare and present aging reports to management
- Assess creditworthiness of new and existing clients
- Recommend accounts for escalation or legal action
- Ensure compliance with company policies and regulations
- Respond to customer inquiries regarding invoices and payments
Requirements
Text copied to clipboard!- Proven experience in credit and collections or related field
- Strong communication and negotiation skills
- Proficiency in accounting software and Microsoft Office
- Ability to analyze financial data and reports
- Detail-oriented with strong organizational skills
- Ability to work independently and meet deadlines
- Knowledge of credit laws and regulations
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Experience with CRM systems is a plus
- Strong problem-solving abilities
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in credit collections?
- Can you describe a time you successfully negotiated a payment plan?
- What accounting software are you proficient in?
- How do you handle difficult or uncooperative clients?
- What steps do you take to ensure accurate record-keeping?
- Are you familiar with any credit laws or regulations?
- How do you prioritize your collection activities?
- Have you ever recommended an account for legal action? What was the outcome?
- What strategies do you use to reduce aging accounts?
- How do you collaborate with other departments to resolve billing issues?
